1. What is the rule of threes/filling the silence?
If you let there be silence in the interview the person will go on to explain more thinking you didnt understand them.
First they tell you the answer the way you want to hear it. Be silent. Second they explain their answer. Third they blurt out a soundbite.
2. Explain the non-question question.
just start talking to the person and them maybe they will bring up what you are looking for.
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